Artificial intelligence (AI) in B2B e-commerce - statistics & facts

Artificial intelligence technologies pervade e-commerce operations across all market segments. In the business-to-business (B2B) environment, AI adoption has improved the online customer experience, mirroring B2C e-commerce trends. It has also changed the way procurement professionals work and interact with suppliers.
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Published by Xin Ou, Dec 17, 2025

Key insights

Leading expected e-commerce application of AI models in China
Smart services
B2B companies using AI for fraud detection
**%
Big retailers using Gen AI to improve efficiency in operations in France
**%

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Current statistics on this topic

Leading procurement platforms using generative AI in 2023, by revenue

B2B E-Commerce

Leading gen AI procurement platforms 2023, by revenue

Share of business-to-business (B2B) e-commerce companies using AI in the United States in 2023

B2B E-Commerce

Use of AI in B2B e-commerce operations in the United States 2023

Main opportunities from using AI in procurement in 2023

B2B E-Commerce

Main opportunities from using AI in procurement 2023

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Further reports

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B2B e-commerce in Europe
B2B e-commerce in Europe
B2B e-commerce - In-depth Market Insights & Data Analysis
B2B e-commerce - In-depth Market Insights & Data Analysis
B2B e-Commerce: Growth – Industry Insights – Amazon vs. Alibaba
B2B e-Commerce: Growth – Industry Insights – Amazon vs. Alibaba
B2B e-commerce in the United States
B2B e-commerce in the United States
B2B e-commerce in Germany
B2B e-commerce in Germany
B2B e-commerce trends
B2B e-commerce trends
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